Frequently Asked Questions

Everything you need to know about our products, shipping, and services. Can't find what you're looking for? Contact our team.

Products & Materials

What is alabaster, and why is it used in chandeliers?
Alabaster is a naturally occurring mineral stone prized for its translucency and warm, organic texture. Unlike glass or acrylic, alabaster absorbs and diffuses light rather than reflecting it — producing a soft, luminous glow that is impossible to replicate with manufactured materials. Each alabaster panel carries its own natural veining, which means no two fixtures are identical.

Are your chandeliers made of genuine natural alabaster?
Yes. All alabaster chandeliers in our collection use genuine natural alabaster stone panels — not resin imitations or synthetic substitutes. The natural stone is carefully selected, cut, and finished by hand before assembly. Because each piece is natural, you may notice slight variations in color and veining between panels, which we consider part of the fixture's character.

What finishes are available, and do they fade over time?
Our fixtures are available in Gold, Brass, Bronze, and White finishes depending on the product. Metal frames use an electroplating or powder-coating process that resists oxidation and everyday wear. Brass-finished frames develop a rich patina over time — a quality we consider a feature rather than a flaw. Avoid abrasive cleaners and excessive moisture to preserve the finish.

What type of bulbs do your chandeliers use?
Most of our chandeliers use E12 candelabra base or G9 base LED bulbs, depending on the model. Some fixtures feature integrated LED strips or dimmable LED panels. Specific bulb requirements are listed in each product's specification table. We recommend warm-white LED bulbs (2700K–3000K). Bulbs are not included unless stated otherwise.

Are your fixtures compatible with dimmer switches?
Compatibility varies by model. Fixtures with E12 or G9 bulb sockets are typically dimmable when paired with a compatible LED bulb and dimmer switch. Fixtures with integrated LED strips (such as the Lumaire Ring series) are NOT compatible with standard dimmer switches — using a dimmer on these models may cause damage. Please check the individual product specification for details.

Sizing & Fitting

How do I choose the right chandelier size for my room?
Add the room's length and width in feet, then convert that number to inches — that gives you the ideal chandelier diameter. For example, a 15 × 15 ft room is ideally suited for a 30" chandelier. For dining tables, the fixture should be about one-half to two-thirds the width of the table.

How high should the chandelier hang above my dining table?
The standard guideline is to hang the bottom of the chandelier 30–36 inches above the tabletop. For foyers and entryways, the bottom of the fixture should hang at least 7.5 feet above the floor. In two-story foyers, hang the chandelier so the bottom aligns near the second-floor landing level, and center it with key architectural features for a balanced look.

Is the chain or rod length adjustable?
Yes. Most of our chandeliers include an adjustable chain or rod system. The maximum adjustable length is listed in each product's specification table. If your ceiling height requires a custom length, please contact us before ordering.

Can your chandeliers be installed on sloped or vaulted ceilings?
Many of our fixtures are compatible with both flat and sloped ceilings. Compatibility is noted in each product's specification table under "Compatible Ceiling Types." Please verify compatibility before purchasing and contact us for installation guidance.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed securely through our checkout.

Can I modify or cancel my order after placing it?
We process orders quickly. If you need to modify or cancel, please contact us at support@carrahome.com as soon as possible. We cannot guarantee modifications once the order has entered fulfillment. Custom orders are non-cancellable once confirmed.

Is my order protected if something goes wrong?
Yes. All Carra Home orders come with a 2-year product warranty covering manufacturing defects. If your item arrives damaged or defective, contact us within 7 days of delivery with photos and we will arrange a replacement or refund.

Shipping & Delivery

Where do you ship, and how long does delivery take?
We currently ship to the contiguous United States (excluding Alaska and Hawaii). Standard delivery typically takes 7–15 business days after dispatch. You will receive a tracking number by email once your order has shipped.

Is shipping free?
Yes. We offer free standard shipping on all orders to the contiguous United States.

How are large chandeliers packaged to prevent damage?
All fixtures are carefully packaged with double-walled corrugated boxes, foam inserts, and protective wrapping. Alabaster panels are individually wrapped. We strongly recommend inspecting the outer packaging before signing for delivery — if the outer box shows significant damage, note it with the carrier and contact us immediately.

My order hasn't arrived — what should I do?
First, check your tracking number for the latest status. If the package is genuinely lost or significantly delayed, contact us at support@carrahome.com and we will investigate with the carrier.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in new, unused condition with original packaging. Shipping costs are not refundable unless the item is defective. Custom orders are non-returnable. To initiate a return, email support@carrahome.com with your order number — do not ship items back without first receiving a return authorization from us.

My chandelier arrived damaged. What should I do?
Contact us within 7 days of delivery at support@carrahome.com with your order number, photos of the damage to both the product and packaging, and a brief description. We will arrange a replacement or full refund as quickly as possible.

How long does it take to receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5 business days to your original payment method.

Installation

Is professional installation required?
We strongly recommend hiring a licensed electrician for any ceiling fixture installation, particularly for heavier fixtures. Always ensure the circuit is fully disconnected from power before beginning any installation.

Does installation require more than one person?
For larger or heavier chandeliers (particularly alabaster fixtures above 30 lbs), we strongly recommend two people for installation: one to hold and support the fixture and one to make the electrical connections and secure the canopy.

Customization & Services

Do you offer customization services?
Yes. We offer customization options including custom sizes, alternative finishes, voltage adjustments (110V to 220V), and custom drop lengths. Contact us at support@carrahome.com with your requirements.

Can you show me how a fixture will look in my space?
Yes — this is one of our signature services. Send us a photo of your space and the product you're interested in, and our design team will create a photorealistic rendering and a short video. Email support@carrahome.com with the subject line "Design Preview Request" to get started.

Do you work with interior designers and trade professionals?
Yes. We work with interior designers, architects, and hospitality developers on a project basis. Please reach out at support@carrahome.com with details about your project.

Still Have Questions?

Our support team typically responds within one business day.

Email: support@carrahome.com
Phone: +1 800 380 9116
Website: carrahome.com